FAQs

I haven’t received my confirmation/ticket email, what should I do?

Sign into the website with the login & password details with which you originally registered and then proceed to the “order history” section of the website where you can see all processed orders and can download your tickets.  If you access this section and cannot see your order then please send an email entitled “Confirmation/Ticket email not received” to info@kingpintickets.com with your full name & address and the number of tickets you ordered & for which date – this email must be sent from the email address that you entered at the time of ticket purchase – we will then respond within 72 hours the relevant advice.I have lost my confirmation/ticket email, what can I do?
Sign into the website with the login & password details with which you originally registered and then proceed to the “order history” section of the website where you can see all processed orders and can download your tickets.  If you access this section and cannot see your order then please send an email entitled “Confirmation/Ticket email lost” to info@kingpintickets.com with your full name & address and the number of tickets you ordered & for which date – this email must be sent from the email address that you entered at the time of ticket purchase – we will then respond within 72 hours the relevant advice.My tickets have arrived and they don’t match my order – what can I do?
You need to send an email to info@kingpintickets.com as soon as you spot the error, provide us with all of your contact information, name, address, order number and provide us with the detail of the error – number of tickets is incorrect, date is incorrect etc. We will then investigate and respond to you within 72 hours of receiving your mail.  Please do not include any payment details in your email for security reasons.

How do I know if my booking has gone through?
You will receive your Confirmation/Ticket email – this is confirmation that the booking has been completed and you will also see the full amount charged to your debit/credit card

Can I make a group booking?
Yes, there is no limit to the amount of tickets you order and no limit to the number of orders you place.  Please note there is no discount offered for group bookings.  You will receive only 1 email per order containing the quantity of tickets paid for.  We do not send out 1 email per ticket.  ALL persons within each order must be able to gain entrance to the event at the same time – if you cannot guarantee that you can all attend the event at the same time, then you should place individual ticket orders.  On the day of the event you will be required to provide Photo ID (eg. Driving Licence/Passport) which will be checked against the name on the ticket(s) before entry is granted.  No ID, No Entry.
Can I purchase tickets by phone?
No, you can purchase tickets online at www.Kingpintickets.com or on the day at the event.

How can I pay for my order?
We only take payments by credit or debit cards, we cannot accept payment by cash, cheque or postal orders.

Why do I have to pay a service charge?
All event ticket pricing is set by the event organisers, not Kingpin.  The event organisers don’t pay us anything to sell their tickets, so in order to function we have to make a small charge on top of the face value of the ticket.  We do this on a per-ticket basis to allow us to provide a 24/7 booking service and order processing, staff & customer services together with payment handler charges & commissions and all the other costs associated with running our business.  The actual amount we charge is negotiated with the venue or promotor prior to each individual event, and it is non-refundable in the event of a cancellation.

What is the company name that will appear on my statement?
Kingpin Tickets

Do you take orders from outside the UK?
Yes, we can take orders from anywhere in the world as tickets are provided via email.  All charges are made in GBP in the UK and Kingpin cannot be held responsible for any charges which you may incur from your card issuer for overseas transactions or currency conversion.

What do I need to bring with me on the day?
On the day, you must bring the printed confirmation ticket email with you to the event together with photo ID (eg. Driving Licence/Passport) which will be checked against the name on your ticket order.  No ID, No Entry.   If any of the details do not match we cannot guarantee you entry to the event so please ensure you have all the correct required documents with you.  The ticket contains a unique barcode which will be scanned and validated before entry is granted.
Can I cancel my order if I change my mind?
Unfortunately not. Tickets purchased from Kingpin are strictly non-transferable and non-refundable. The only time we will offer a refund is if the event should be cancelled, moved to an alternative date or venue, or if details of the event are significantly changed after an order is placed (eg. a change of headline act for a concert)

I can’t make the event – can I exchange my tickets or get a refund?
Unfortunately not. Kingpin has a policy of no refunds or exchanges. The only exception is if the event is cancelled or rescheduled.

What happens if an event is cancelled or rescheduled?
If an event is officially cancelled we will contact you via the email address you used when placing your booking to explain what happens next. If an event is being rescheduled, you will be given a choice to receive new tickets for the rescheduled event or receiving a refund.

Is your site secure?
Absolutely 100%, you can be assured that we have used industry standard secure encryption to protect all your details.  We do store your name & address details for our own records but no credit/debit card data will be stored – as soon as your booking is complete and the transaction has been approved by your card issuer, your card details will be deleted.  We can also assure you that we will never sell your personal details to any third party.

How can I find out if tickets for an event are on sale?
Easy, just search or browse our website – to search for an event, just simply type the name of the event in the search box in the top right hand corner of our home page.

You’ll get back a list of everything in our database that matches your search word or phrase and you can then click the relevant link to choose the event and/or date to enable you to order your tickets.

You can also sign up to our facebook & twitter pages to keep up to date with announcements of when tickets for events are available or will be available.

How do I contact Kingpin Tickets?
If you have a question to which you are unable to find the answer in our FAQ’s then please send an email to info@kingpintickets.com

Can I collect my tickets at the box office? Can someone else?

No.  Your email confirmation is your ticket.  On the day you MUST bring photographic ID (eg. driving licence/passport) which will be checked against the name on the ticket.  No ID no Entry.  Any anomaly in this information may result in entry being denied.

These requirements are in place to try to protect both Kingpin and you from potential fraud.
Where can I see your Terms and Conditions?
You will be asked to confirm your acceptance of our terms and conditions before finalising your booking – at that stage we strongly advise you to read them in full – your confirmation of acceptance will be taken as your having read them. If at any time you wish to read them again, just click on the terms & conditions section of the website.

Do you have facilities for disabled persons?
Many venues handle disabled bookings directly, as they need to talk to the customers to determine specific needs.

If this is the case, we’ll usually be able to provide you with the venue’s direct phone number.

For some venues, we can book accessible seats, but again, we prefer to speak to customers to ensure they are given the best options regarding their requirements.
For these reasons, most events are not set up to book disabled tickets online, for which we apologise.

So please send an email to info@kingpintickets.com confirming which event you wish to book tickets for and we will answer your question or provide you with any necessary information to allow you to contact the venue directly.